Thursday, December 1, 2016

4 BIG Reasons why you should consider surveillance for you business

$32 Billion lost!

$32 Billion! That’s right, businesses across the U.S. lost a total of $32 Billion in 2014 due to theft according to the National Retail Federation. Reducing the amount of theft is just one great reason to consider a surveillance system for your business. Keep reading for other great reasons you may not have considered.

Employee Theft

This is always a tough subject. Business owners want to believe that their employees can be trusted, and for the majority of employees, this is true. However, just one or two dishonest employees can cost your business thousands of dollars a year. 1 out of 40 employees was apprehended for theft by their employer in 2012, that’s according to a retail theft survey conducted by Jack L. Hayes International, a loss prevention consulting firm. It’s also suggested that thousands of incidents occur without ever apprehending the employee at fault. Even more startling is that one-third of small business bankruptcies are the result of employee theft, according to U.S Chamber of Commerce.

This is one area where security and surveillance cameras have been extremely effective. Just knowing that the cameras are there and recording reduces the likelihood of employees stealing cash or inventory. One local business experienced significant losses of certain small items. We installed a very cost effective CCTV system for them, and immediately the manager noticed the loss of inventory stopped! The system has paid for itself in less than 2 months. Now that’s return on investment!


$13 Billion of goods are shoplifted every year. That is $35 Million per day, according to a study by the National Association for Shoplifting Prevention. Shoplifting has affected 75% of small retail businesses. While many small businesses can not afford to pay for a full-time loss prevention officer, the installation of a small security camera system can prevent thousands of dollars worth of losses. Many small businesses are finding that a camera system pays for itself in 6 months or less. Shoplifters take notice of cameras and know that shoplifting from a store with a good camera system is more likely to  land them behind bars.


Slip and fall, sexual harassment, assault claims, and anything else you can imagine. People are suing businesses every day for fraudulent reasons. Without having a way to prove these claims as false your business may be out thousands or more. A simple video showing exactly what actually occurred could save you time, money, and frustration caused by these often frivolous suits.

Quality Assurance

Cameras allow businesses like yours to verify quality is maintained. This can be anything from customer service or experience to the quality of a manufactured product. We have installed cameras for facilities to ensure that the customer is greeted and treated as expected. We have also installed high-speed cameras to detect flaws in a manufacturing environment. Cameras and recording can be accessed to go back and identify a cause for a malfunction or bad customer experience. Detect and correct issues early to save thousands of dollars.

Protect and Secure your  business today.

If you would like to see how we can help protect and secure your business, call today. We focus on you and your business. With our free, no-obligation consultation, we’ll put you in the driver's seat and find creative ways to reduce your losses while increasing productivity.

Shawn White- 812-773-TEAM (8326)
   Learn More Here

Monday, October 3, 2016

Why I took the plunge and started my own business

Why I took the plunge and started my own business.

Passion, obsession, drive, experience, and opportunity. These are the things that made me want, even need, to start something new. When the opportunity arose to start something with a great partner that has drive, work ethic, and skills that complement my own, it was an opportunity that couldn't be passed up. A few of these ideas really stand out as the heart of why I made the leap.


A burning passion for a better experience. A better experience, not for me, but for the customer. I knew there had to be a better way. A way to put the customer first. A way to do a better job. A way to build long-term relationships based on honesty, integrity, great service, and professional results. A service that's not based on getting the job, getting paid, and moving on, but a deeper desire to actually help! From all the research I've done, one thing always seems to ring true for every successful entrepreneur: they have passion. Passion in their product or service. Passion for the customer. Passion to be better.


I'm a self-proclaimed (and often confirmed) nerd. I love technology. I'm obsessed with staying up to date with all the new technologies. I enjoy finding solutions to business' problems utilizing technology. Integrating multiple systems to create a seamless and effective solution is my goal. I thrive on challenges and am obsessed with overcoming them. A healthy obsession is a prerequisite for anyone wanting to start their own business.


I'd still be grinding away right now. I'd be wishing and wondering, but not acting on the desire to make a change if the right opportunity had presented itself. This opportunity arose, as many do, in the most unexpected way. Thoughts of doing my own thing had been dancing in my head for over a year. I wasn't sure what to do about it. I was afraid of making a change, taking that leap to entrepreneurship. The uncertainty was crippling.

Then a respected co-worker, unprompted by me, mentioned she was having these same thoughts! Really!? I thought I was alone, even crazy, in my thinking that there was a need that was unfulfilled in this area. We bounced ideas off each other and to my amazement found that we had the same passions. The passion for better customer experience. The passion for better projects that focus on the customer. The passion to help! This was it, this was the opportunity of a lifetime. I couldn't pass this up. She has strong skills in areas I feel weak. She is driven to succeed and always does what it takes to go the extra mile. With this newly found partnership Team Tech was born.

Where we're headed

It's been 6 months so far, and what a wild ride it's been already! We are seeing the difference we can make. Our customers are noticing too. We get compliments on our service regularly. Our customers are enjoying being the center of attention. We are growing in leaps and bounds. We have already accomplished more than I thought possible so quickly. As we continue to learn, serve, and build relationships there is only one direction for us to go, UP! If you or your business would like to be part of our ongoing commitment to excellent customer service please schedule a time for your FREE solution walk-through today.

Friday, September 30, 2016

Who cares about the customer?

Who cares about the customer?

That's right! Who cares about the customer? At least that's what most construction projects would leave you thinking. There is a strong sense of project centric attitude among contractors in all trades. There are several reasons that this lack of customer service exists, but I will only cover the 3 most common.

3 Main Reasons for lack of customer service

  1. Project focused- Their is no real focus on how or why the customer will use the product or service.
  2. Poor Scheduling- No coordination between trades leaves contractors rushed and unable to be as attentive as they should be.
  3. Indirect Communication- On many projects the subcontractors are unable to communicate directly with the customer or end-user and most go through a General Contractor or Manager.

How do we fix this?

Project Focused. Being project focused is not always a bad thing. Focus on the project at hand to ensure a proper installation is a requirement. However, being solely focused on the project is like wearing blinders. The ultimate focus should be on how to make the installation as useful and helpful for the customer as possible. It's necessary to not just look at the specifications and drawings for a project, but also what the customer is ultimately trying to accomplish.

Poor Scheduling- This is not an easy issue to tackle. Luckily, more and more of the great General Contractors out there like Hannig Construction and Garmong Construction in Terre Haute,IN are really focusing more on coordination of the trades from day one. This really helps set the stage for a successful project in which the trades have sufficient time to not only complete their tasks, but focus on how to make them GREAT for the customer! If you find yourself as one of the poor souls working on a mismanaged project it's imperative that you make it clear how much time you expect you will need to satisfactorily complete your tasks.

Indirect Communication- Over the years I have heard many contractors give many excuses for why the project wasn't exactly what the customer wanted. One of the most common excuses is that they were not able to communicate directly with the customer. My answer to this? Poppycock! I have yet to see a General Contractor not allow you to ask specific questions regarding end usage of an installation. Afterall, the General Contractor wants the customer to be happy as well. Now that being said, should you be asking the customer if you can paint the walls blue because it looks nicer than tan, or use carpet instead of tile because it's easier to install? Absolutely not! Those are things that should be directed to the G.C., or Architect. What I'm talking about are questions that relate to identifying possible shortcomings of the system or task at hand. If the G.C. or C.M. maintains that you must send all correspondence through them (usually this is for documentation purposes), don't be afraid to go through the process. Take the time to ask your specific questions. Send them through the proper channels. The great thing about this method is that everyone becomes aware that you are truly putting the customer first. It shows a true interest in a successful project for contractors and customer alike.

The bottom line

The bottom line is that the customer is paying for this project. Don't they deserve the best possible installation? Wouldn't you want that if you were the customer? Together we can place the customer back in the center of what we do. We can give better customer service, build long-term relationships, and generate more revenue all by focusing on the customer and placing their needs first. If you would like to be put first on your next project book an appointment with Team Tech now and put our Team to work for yours.